RAID stands for Redundant Array of Intelligent/ Inexpensive Disks. A RAID system will consist of two or more disks working in parallel and offer increased speed, reliability and security.

Whilst most RAID systems are designed to be fault tolerant, this doesn't make them faultless, and a RAID will sometimes fail beyond the point of recovery by conventional methods. However, our experience over the years has shown that it is not usually a technical or design fault that will cause failure, due to their complexity it is simple human error.

Data Recovery is performed using teams of technicians specialising in hardware electronics and software, as often the root cause of failure is a combination of the two.

Our technicians have extensive experience with RAID array, SAN, NAS or any other server system your company may be using, covering all manufacturers. Generally it is only the individual storage device that is required to complete a recovery, and not the whole system.

Upon receipt at our Data Recovery Centre our hardware technicians will create a replica copy of your device on our network, this is known as a "safe" or "image" copy. This allows our software technicians to assess the RAID or array images, its configuration, and from there assess the extent of damage without causing further stress to the original drive.

Once our technicians have made a diagnosis, we will provide you with written analysis confirming recoverable information, total time required and a fixed price. At this point authorisation must be received from you before we commence with the Recovery.

Upon receipt of your authorisation the Data Recovery process will commence. All data advised within the analysis report will be returned on a media format pre-agreed with you.